In spite of Xpanda’s attention to quality, our product, like all products with a substantial Steel/Aluminium and Stainless content, remains vulnerable when exposed to certain environmental conditions, regardless of the corrosion treatment it received during production.

As we have little control over what happens to our product after it has been installed at your premises, we have little choice but to leave the responsibility of maintaining the product to you, and especially so with an outside installation.

Although our products have limited guarantees, this does not imply poor product quality. It rather serves as evidence of our concern for you to have total peace of mind; our desire for you to have long and trouble-free use of our products. With proper maintenance, your Xpanda products will last for many years, though this will require a diligent maintenance program.

We strongly suggest that you view the maintenance of your Xpanda products in the same way as you view the maintenance of other products, like your motorcar! Without the regular treatment of your dash with silicone-based cleaner or the regular polishing of the exterior to limit build-up of corrosive, fatty deposits (especially prevalent in high humidity areas), the general appearance and condition of your motorcar will soon deteriorate significantly.

Recommended cleaning method :

1. Dip a soft cloth into a diluted mixture of soap and water (regular car wash will do the trick) and wipe down the entire unit.

2. Dry off the unit using a similar soft cloth or chamois.

3. Always lubricate the moving parts of the product after cleaning. Use a lubricating SILICONE spray for this purpose, purchased from any hardware store.

4. Should the cylinder lock become a bit difficult to use, then try a DRY lubricant – A product called “JUST A PUFF”, purchased from most locksmiths, is very good and won’t go to waste as you can use this for all your household locks.

What NOT to do :

1. Never use detergent or abrasive cleaners like Dishwashing liquid/Vim/Handy Andy, thinners etc as this will affect the longevity of the product.

2. Try and avoid using lubricants like WD40 or Q20 as these products tend to attract dust, and will affect the moving parts in the long term.